🛠️ How are your products made?
Every product available on SipCircle.com is crafted upon request. For orders within Germany, we handle the fulfillment directly. For US and EU orders, as soon as you place an order, a specialized request is instantly forwarded to our trusted printing company partners for printing and fulfillment. We kindly ask you to double-check your selections before finalizing your purchase since we cannot modify, cancel, or swap orders once confirmed. Given that items are produced on demand by our partners, we don't have mechanisms to accept, stock, and subsequently resell products. We appreciate your comprehension, thank you.
🔄 Returning Products
Returning a product is to be done on your expense, unless the product/service is faulty or damaged upon delivery. Returned products/services are to be sent as letters or postal packages. When you have applied the return policy you shall: -in the case of a product: return the product personally or by mail to us.
❓What’s your return policy?
SipCircle return period is 30 days.
SipCircle shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and/or service as soon as possible, but latest within 30 days of the product being returned or you informing us of wanting to return a service. You are obliged to pay for the return delivery of the product.
In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased the full, or a significant part of the product. If you have purchased a customized product -or a product with a significant personal customization, the return period is counted from the day SipCircle have informed you about the product.
🚫 You do not qualify for our return policy if:
- The service you have bought was commenced with your consent during the return period.
- Due to the physical nature of the service, it is not returnable.
📸 When returning a product/service:
You are obliged to keep the product/service in the same condition as when delivered.
You must not have used the product/service, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.
Customers that receive the wrong items or damaged items. If any of these apply, please contact us at contact@sipcircle.com with photos of wrong/damaged items and we’ll sort that out for you.
To return an item - you can also use our return portal 📩
🔄 Item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at contact@sipcircle.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
📦 Unclaimed packages
If you don't claim your package at a service point and the package is returned to us you will be charged of the freight cost.
If you think your products have gone missing during transport, please send an email to contact@sipcircle.com so we can track them down!
SipCircle are not liable for lost orders due to incorrect information provided.